Luceed is committed to delivering fast, professional, and reliable customer support to ensure every transaction runs smoothly.
These Terms and Conditions (“Terms”) govern the use of the Luceed Escrow platform (“Luceed”, “we”, “us”, or “our”). By accessing or using the Luceed application, website, or services (collectively, the “Platform”), you (“User”, “Buyer”, “Seller”, or “Counterparty”) agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
1. DEFINITIONS
Escrow Account: A secure account held by Luceed for the purpose of temporarily holding funds pending transaction completion.
Transaction: Any agreement between two or more counterparties facilitated through Luceed involving funds held in escrow.
Counterparty: Any buyer, seller, or participant in a transaction, including multi-party transactions.
Funds: Money deposited into escrow in connection with a transaction.
Release Conditions: The agreed conditions under which escrowed funds are released
2. ROLE OF LUCID
2.1 Neutral Escrow Agent
Luceed acts solely as a neutral escrow agent. Luceed does not act as a buyer, seller, broker, advisor, or representative of any counterparty.
2.2 No Involvement in Underlying Transactions
Luceed does not:
Verify ownership, legality, quality, or condition of goods or services
Guarantee delivery, performance, or payment
Investigate the truthfulness of representations made by counterparties
All transactions are entered into at the Users’ own risk.
3. ACCOUNT REGISTRATION & USE
Users agree to:
Provide accurate and complete information
Maintain the confidentiality of login credentials
Be fully authorised to enter into transactions
Luceed reserves the right to suspend or terminate accounts for false information, fraud, or misuse.
4. TRANSACTION CREATION & FUNDING
4.1 Binding Effect
A transaction becomes binding when:
All required counterparties accept the transaction terms on the Platform; and
Funds are deposited into Luceed’s escrow account.
4.2 Control of Funds
Once funds are deposited, Luceed controls the funds strictly in accordance with these Terms and the transaction instructions.
5. VOIDING, CANCELLATION & WITHDRAWAL
5.1 No Unilateral Voiding
Once funds have been deposited into escrow, no counterparty may unilaterally void, cancel, reverse, or terminate the transaction.
5.2 Multi-Party Transactions
For transactions involving multiple counterparties:
The withdrawal, cancellation, or non-participation of one or more counterparties does not automatically void the transaction.
A transaction involving multiple counterparties shall not be voided if one (1) or more counterparties attempt to exit.
5.3 Conditions for Cancellation
A transaction may only be voided if:
All counterparties expressly consent in writing through the Platform; or
Luceed receives a valid court order, arbitration award, or legal directive.
5.4 Protection Against Abuse
Luceed may reject any cancellation request intended to:
Evade obligations
Defraud another party
Manipulate escrow protections
6. DISPUTES
6.1 Mandatory Reporting
All disputes must be formally reported through Luceed’s dispute reporting mechanism.
6.2 Suspension of Funds
Upon dispute notification:
Funds shall be frozen
No release shall occur until resolution
6.3 No Adjudication by Luceed
Luceed does not determine fault, liability, or entitlement and does not mediate disputes beyond enforcing these Terms.
7. LEGAL PROCEEDINGS & LAW ENFORCEMENT
7.1 Escalation
Where disputes cannot be resolved, parties may be required to seek resolution through:
Courts of competent jurisdiction
Arbitration
Law enforcement
7.2 Compliance with Legal Orders
Luceed shall comply strictly with any lawful order, including:
Release of funds
Refund of funds
Continued holding of funds
7.3 No Liability for Outcomes
Luceed shall not be liable for outcomes resulting from court or law enforcement decisions.
8. RELEASE OF FUNDS
8.1 Release Conditions
Funds shall be released only when:
Disbursement preconditions are met
All counterparties confirm completion; or
A binding legal order instructs release
8.2 Finality
Once funds are released in accordance with these Terms, the transaction is final and irreversible.
9. FRAUD & MISCONDUCT
9.1 Prohibited Conduct
Users may not:
Attempt to cancel transactions after receiving benefits
Submit false disputes
Misrepresent facts
Engage in fraudulent or bad-faith conduct
9.2 Enforcement Rights
Luceed may:
Suspend or terminate accounts
Restrict platform access
Report activity to authorities
10. FEES
Luceed may charge escrow, transaction, or service fees as disclosed on the Platform. Fees are non-refundable unless expressly stated otherwise.
11. LIMITATION OF LIABILITY
11.1 No Liability for Counterparties
Luceed is not liable for:
Fraud between users
Failure of delivery or performance
Financial loss arising from underlying transactions
11.2 Liability Cap
Luceed’s maximum liability shall not exceed the escrow fees paid for the specific transaction.
12. LIMITATION OF LIABILITY
12.1 No Liability for Counterparties
Luceed is not liable for:
Fraud between users
Failure of delivery or performance
Financial loss arising from underlying transactions
12.2 Liability Cap
Luceed’s maximum liability shall not exceed the escrow fees paid for the specific transaction.
13. INDEMNIFICATION
Users agree to indemnify and hold Luceed harmless from any claims, losses, damages, or legal costs arising from:
Breach of these Terms
Disputes with other counterparties
Illegal or unauthorised activities
14. TERMINATION
Luceed may suspend or terminate access to the Platform at its discretion where:
These Terms are breached
Fraud or misuse is suspected
Required by law
15. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
All disputes involving Luceed shall be subject to the exclusive jurisdiction of the courts of Lagos Court of Arbitration (LCA) or a neutral venue like the London Court of International Arbitration (LCIA).
16. AMENDMENTS
Luceed reserves the right to update these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.
17. CONTACT
For questions, disputes, or notices, please contact Luceed via email:
lucidsupport@wizerconsulting.com
devops@wizerconsulting.com
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