Neutral Position

Lucid acts as a neutral escrow holder and does not determine which party is correct in a contractual disagreement.

Instead, Lucid ensures that:

• Funds remain securely held
• No party can unilaterally access escrow funds
• Release occurs only when resolution conditions are met

When Disputes Occur

Common reasons for disputes may include:

• Delivery issues
• Product quality disagreements
• Milestone completion disputes
• Contractual interpretation differences

When a dispute is raised, the transaction is placed under review.

Resolution Pathways

Disputes may be resolved through one of the following methods:

• Mutual Agreement: Both parties may agree in writing on how funds should be released.
• Third-Party Mediation: Parties may choose to involve an independent mediator or arbitrator.
• Legal Determination: A court order or legal ruling may determine the outcome of the transaction.

Lucid releases funds only after receiving appropriate instructions or documentation.

Protecting Both Parties

Throughout the dispute process:

• Funds remain secure in escrow
• Transaction records remain accessible
• Neither party can withdraw funds without authorisation

This framework ensures fairness while protecting all participants.